Unicom, Manchester - Telecoms, Broadband, Web Design & NTS

The most common reasons for this problem are either an invalid Homepage in your settings, or you haven't actually connected yet. To resolve the settings issue simply follow these steps:

• Click Start
• Click on Control Panel
• Double click Internet Options (if this tab isn't visible you may need to select "switch to class view" on the left of your screen.
• Change the Homepage address to a website address you know is correct such as www.switchingon.com.
• Click apply then OK.

Retest and open Internet Explorer again. If you continue to experience difficulties please call us on 0161 946 4444.

Please ensure your PC had the following minimum specifications:

PC/Windows computers:

• Operating System
• Windows 2000* (SP4)
• Windows XP* (SP1 OR SP2, x86/32-bit)
• Windows Vista* (x86/32-bit)
• Memory
• 128MB RAM (Windows 2000)
• 256MB RAM (Windows XP & Windows Vista)
• Hard Drive
• 150MB free space
• Disk Drive
• CD or DVD Drive
• Internet Browser
• Internet Explorer version 5.5+
• Network Device
• Spare Ethernet or USB port
• Display
• SVGA display 800x600x256 colours +

Apple Macintosh computers:

• PowerPC G4/G5
• iMac, iBook, Power Mac, PowerBook, Mac Mini
• Intel (x86/32-bit)
• iMac, MacBook, Mac Mini
• Operating System
• Mac OS X 10.3.9 and above
• Memory
• 256MB RAM
• Hard Drive
• 150MB free space
• Disk Drive
• CD or DVD Drive
• Internet Browser
• Internet Explorer version 5.5+ or Safari 1.2+
• Network Device
• Spare Ethernet or USB port
• Display
• SVGA display 800x600x256 colours+

You need a dedicated line terminating on a line box for broadband. If it is connected through your phone system, then it is not connected directly to the BT exchange and the phone system will block the broadband signal.

Ensure your micro filters are plugged in correctly. Please refer to the set-up guide on the installation disc.

SMTP Settings	smtp.dslconnect.co.uk

Virtual Circuit Identifier	VCI 038
Virtual Path Identifier	VPI 0
Encapsulation Mode	VCMux
Authentication Type	CHAP
Protocol RFC 2364	PPP over ATTM (PPOA)
Modulation Type	G.DMT or Auto
Primary DNS Server	212.74.112.66
Secondary DNS Server:	212.74.112.67

Primary DNS Server	212.74.112.66
Secondary DNS Server	212.74.112.67

Unlike other internet service providers we do not cap the amount you can download, meaning you can safely surf the internet 24 hours a day, 7 days a week, without worrying about reaching a limit*.

*Subject to fair usage policy.

Download speeds vary due to the number of people you share the connection with and the number of people using the internet at the same time as you.

The original modem pack that you received would have included 2 micro-filters. These filters need to be plugged into every BT socket that is in use on the ADSL enabled line. Echoes or static may be apparent on the handsets that aren't plugged into a filter. If filters are however correctly installed, it is possible there may be a line fault, in which case this will need to be reported to our customer services on 0161 946 4444.

You should connect the equipment as follows:

This would indicate that there is no power going to the modem, this problem may be resolved by following the below:

• Have you checked to see if the modem is connected to the PC via the USB?
• Have you installed the modem drivers correctly? Try to uninstall and reinstall the drivers and this may resolve the fault.
• Is the USB cable plugged into the USB port with the most available power? (Usually the port to the rear of the computer)
• Is your USB port v1.1 or higher, if not an upgrade may be needed.

If you continue to experience difficulties please call us on 0161 946 4444.

This fault is very unusual and you should only experience this as a one off problem. This can happen when the Connection Process is interrupted by the user or another program on the PC. To resolve this you should restart the computer and wait until all applications have completely loaded and then try to reconnect.

This is a fault that is usually resolved by simply re-starting the computer and waiting until applications have loaded. However if this does not work then try disabling any firewall software and then try to establish a connection.

This problem is most common in Windows 98 or Millennium Edition, however it can occur in all versions of Windows. This can be resolved by following these steps:

Windows 98/ME:

• Verify that your user name and password are correct. If this resolves the issue, skip all the remaining steps. Click Start, point to Programs, point to Accessories, point to Communications, and then click Dial-Up Networking.
• Right-click the icon for your connection, and then click Properties.
• Click the Server Types or Security tab, click to clear the 'require encrypted password' check box, and then click OK.

All other versions of Windows:

• Log on to your computer with an account that has administrator privileges on the Windows 2000 domain.
• Launch the Active Directory Users and Computers MMC snap-in, and then double-click the domain name.
• Double-click the Users folder, and then double-click the RAS and IAS servers security group.
• Select the member's tab.
• Add the RRAS server to this group.

The most likely reason for one of the above errors is a Network Problem. In this case follow these steps:

• After receiving this error wait 15 minutes and then restart the computer. Once it has restarted wait until all applications have completely loaded before trying to reconnect.
• In the unlikely event that we are experiencing a Network Outage please be assured we will be working on the problem to restore service as soon as possible. Please be patient.
• If there are no network outages being reported the problem may originate from your computer.

If your problem has still not been resolved uninstall and reinstall your Broadband modem.

This error usually means there is a problem receiving the Broadband signal at your modem. An error 680 / 619 would usually also mean that they do not have a solid green ADSL light on the modem. This can be resolved by following these steps:

• Does your telephone work? (If not, you may have a fault with your telephone line).
• Is the cable from the modem to the filter secure at each end?

Also check if you have any of the following items of equipment on your line because your broadband service may be affected by these:

• Cordless Handsets
• Fax Machine
• Sky Digital
• PDQ Machines
• E-Top Up Machines
• Telephone Systems

This means the connection attempt has been refused due to incorrect login details. This can be resolved by following these steps:

• Ensure you are using the correct username and password. The format for entering your username is:
• Your user-name_uul@dslconnect.co.uk
• Please also bear in mind the password is case sensitive, ensure you are not entering information with the Caps-Lock on.

Even if your username and password is automatically saved from previous connections it is possible for this information to become corrupted. You will need to delete anything saved and attempt to retype the correct information.

• Alternatively see if you can login using one of the below BT test accounts. If you successfully logon using one of the below contact Unicom customer services on 0161 946 4444.
  • Username: bt_test_user@startup_domain
  • Password: not required
  • Username: bt_test_user@dslconnect.co.uk
  • Password: not required
  • Username: testing@dslconnect.co.uk
  • Password: testing

This can usually be resolved by following these steps:

• Restart the computer and wait until all applications have completely loaded before trying to reconnect.
• If your problem has still not been resolved uninstall and reinstall your Broadband modem.

The broadband signal is strongest from the main BT socket so we would always advise your modem is correctly connected to it to prevent problems. If your computer isn't in close proximity to the main socket we would suggest you use an extended RJ11 cable. Extension wiring bought from local computer shops is generally made up of aluminium wiring, whereas RJ11 cabling is made of copper wiring. The broadband connection is more easily transmitted through copper wiring, which should ensure a stronger signal.