“Our Aim”
“Our aim” is to provide the very best service to our customers
At Unicom, we understand exactly what a small business wants from its chosen telecom
provider - a low cost, high quality product with customer service advisors who are
easily accessible and who want to help.
Keeping businesses connected for less
Unicom has attracted its small business customers by offering discounts of up to
60% off BT Retail's prices, while at the same time keeping customers on the BT Openreach
network. Unicom currently supplies in excess of 400 million minutes of call time
to its small business customers each year.
Standing out
Unicom differentiates itself by offering a high standard of personal customer service
with no premium rate 0845 or 0870 numbers, no recorded messages or menus, and no
overseas call centres. Unicom boasts one of the highest customer retention rates
in the industry.
Customer driven
Unicom strives to provide excellent customer service and recognises what small businesses
need and want. We do not use any recorded messages, as we recognise that our customers
want to talk to a real person on customer service matters. We ensure that we answer
over 98% of calls within 6 seconds.
As a company that understands and cares what our customers want, we are constantly
implementing new and innovative processes to help and assist our small business
customers.
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