Before you report a fault please read our Fault Diagnosis Guidelines which provides help and assistance for basic telephone problems.
Should you require further assistance, you can report a fault using the form below.
We strongly advise you read our Fault Diagnosis Guidelines before reporting a fault. Please note you will be charged a call out fee of £85, and £55 per part hour thereafter if an engineer visit is required and the fault is found to be located internally or with your equipment: