Unicom, Manchester - Telecoms, Broadband, Web Design & NTS

I am delighted to learn that your organisation has recently achieved the Customer Service Excellence standard.

Please pass on my congratulations to everyone involved – to be recognised for this challenging standard is a tribute to your organisation’s customer service culture.

Your achievement demonstrates that you have recognised the importance of developing an in-depth understanding of your customers’ needs. Consultation and customer insight is vitally important if we are to continue to make the improvements we all want to see in public services.

I wish you continued success in the work with which you are engaged.

Gordon Brown
Prime Minister

Dear Unicom,

I am an existing customer. Recently I had cause to change telephone and Broadband arrangements with yourselves.

Earlier this week round about the anticipated time of changeover from my old Broadband supplier to yourselves, there was a bit of a glitch in that for a time I had no connection at all despite the fact that all the relevant bells and bleepers indicated otherwise.

However, on calling your offices in Manchester to report my state of Internet Limbo I was dealt with in the most persistent manner by your staff.

Persistent in a good way. A lady called Maria Christou ( I hope I have spelled her name correctly) spent over an hour in trying to rectify the problem for me. She did rectify the problem. She did it with courtesy, politeness, and good humour, despite having to deal with a sometimes narky old sod like me. She is a credit to herself, and to her company.

Indeed, I have noted that in my dealings with Unicom that, whatever the issue, your staff always come across well, and do their utmost to help resolve any problems I may have. You obviously select and train well which is reflected to customers like me in the service received.

Please pass on my thanks, and best regards to your staff, and in particular to Ms. Christou.”

Mr W C
Debt Advice, Largs, Ayrshire

May I take this opportunity to thank all your staff for their help with our recent move of telephone to a new address. Everyone has been very polite and efficient and they have kept us informed at all times of the progress of the order.

We were given a date and time and the installation was undertaken quickly and efficiently. You have an excellent team of Customer Service, Sales and Engineers. Please pass my regards on to all concerned.

Multiple Sclerosis Society
Barnsley, South Yorkshire

I write today to convey my thanks to your company over a matter of a long standing issue over Broadband Speed. During my time with British Telecom I suffered constant poor speed performance and terrible customer service.

However during my brief period with Unicom I have been very impressed with both the sound advice over switching the Broadband to my second line and the customer service also.

Your Technical help line department are excellent, the phones are answered promptly and politely and after brief security checks I was connected to a gentleman names Usaff. His telephone manner is excellent and his technical ability enabled him to sort my issue quickly. He called me back when he said he would and when I thanked him for his extra efforts with my problem he simply said that he was only doing his job. This is of course correct, but he did so with such professionalism that suffering a problem almost became a pleasure.

Please convey my thanks to him again. In these difficult trading times it is very rare to find people that are a pleasure to deal with. This man is a great asset to your company.

Thank you all again.

Mr DL
Electronic Servicing, Aylesbury, Buckinghamshire

I just wanted to send a quick email to acknowledge the excellent customer service you provide. The reason I came over to you was because BT were so incompetent and I seemed to spend half my life on the phone to them. I am still receiving bills from them for a service that you now provide. I have spend all day today trying to sort this out and the only sensible part has been Unicom.

Once again, I thank you, especially David Allcock who has been very helpful. I will be recommending you to others and will definitely not be going anywhere near a company with British in the title!!

Many thanks

Ms K H
Confectionery Retail, Poole, Dorset

We have just switched our broadband supplier to unicom after many problems with our previous supplier, orange, as i am not computer literate, and have never wanted to be, this was not as simple, quick or straightforward as i wanted it to be, and, indeed, expected it to be. thanks to the patience and helpfulness of your staff, in particular jamie bell, and the gentleman i spoke to on tuesday, whose name i did not make a note of, our emails are now up and running again (hope this continues), i have learned some more about these truly dreadful machines, and am confident that if i have any future problems, jamie will be able to help resolve them again, i thank him enormously for his patience and forbearance with my lack of skill on the computer.

Mrs T M
Animal Services, Boncath, Dyfed

On Thursday 5th Feb I contacted you to get a call divert (customer controlled) activated on the telephone line. However a few technical problems occurred and this took a lot of work your end to get this rectified.

The reason for my email is to commend Unicom on the service and outstanding support offered today (Friday 6th Feb) and especially to James & Laura who kept in touch frequently with updates throughout the day and worked very hard to ensure that things where up & running as quickly as possible. I cannot say enough how superb you have all been today and have shown once again that you lead the way that many telecoms companies can only dream of. A very big thank you.

Mr W M
Taxi Services, Skegness, Lincolnshire

“Dear Emma,

Just a quick note to say thank you for the service provided by Unicom over the years.”

Mrs C L
Health and Beauty, Co Armagh, N. Ireland

“Just a quick email to tell you how very impressed I was 15 minutes ago with Jamie Bell one of your engineers.

I have been told by other engineers that my internet line was down or that my router was broken. Two minutes of talking to Jamie and he had it sorted, ran through a series of checks and put me in the picture of how your system works.

A few programs later and we were back up and running... Brilliant service”.

Mr M P
Building Services, Wakefield, West Yorkshire

Thank you, thank you, thank you. I have just joined your Broadband service. The help and assistance your staff have show was the best. Nothing was to much trouble for them. A great team, the best I have ever dealt with. Congratulations on putting such a group of people together, your success will no doubt continue in the years to come.

Mr. T.B.
Entertainment, Braunton, Devon

I’m not given to contacting people to say what excellent service I get – possibly because I rarely do! However I am making an exception today – I have had a problem with my web connection for some days and contacted you to test the line yesterday. I was dealt with by Leah Woodward – who was proficient and professional – she tested the line and confirmed I had indeed got a fault – Leah arranged for BT to attend which they did this morning and fixed the problem.

Leah must have called me 3-4 times to keep me informed of developments. I am most impressed, your service is exceptional – your expectation these days is to wait on the line for 30 minutes, be passed from pillar to post and to speak to an overseas call centre operative you cannot understand. My experience with your company is the exact reverse – brilliant service. Thank you.

Mr KF
Website Development, Ware, Hertfordshire

I am writing to thank you for the excellent service given recently by Unicom when dealing with a reported fault with our telephone cable.

Firstly, it was wonderful to speak directly to an advisor after only a short ring. This is almost unheard of, in these days of call centres, automated messages, press buttons and just left waiting indefinitely!

We are most impressed and thought you would like to know how pleased we are.

Mrs JS
Building Contractors, Somerset

To whom it may concern

We have over the past year had many problems with BT which has cost us and caused us a lot of problems. I changed to your company as I was impressed with your sales adviser that came to visit us. I have been equally impressed with the service I have received all the way through, and the seamless transfer to your network. I have spoken to various members of staff who have consistently been helpful, happy and courteous. Anything that I have requested has been actioned and I spoke to Jamie Bell today who again gave superb services. Dealing with your company has been like a breath of fresh air in todays very busy world and I would like to congratulate you on what you are doing and hope this is the start of a long business working relationship.

Long may your working principals continue.

Kind regards

Mrs SB
Practice Manager, Health Services, Henfield, West Sussex

We just wanted to take this opportunity to let you know what a valued member of staff you have in Mr Jonathan Wright. He deserves a medal with putting up with me every single day on the phone to him. He is an absolute star and I feel that he deserves a huge pat on the back to say thanks for his constant help and support. He is a credit to your company, and has certainly put my faith back into the human race. An absolute treasure.

He is a fabulous guy to have as a customer advisor. He is calm, efficient, and thorough, delivers what he sets out to do, keeps in constant touch and is actually a real believable person.

I would also like to thank all of your customer care team, as each time I rang, whoever I spoke to was very helpful and friendly and efficient.

Basically all we want to say is a huge thank you for all your help and support.

Ms M
Motor Trade, Stoke On Trent, Staffordshire

I would first like to say a big thank you to a lady called Elaine unfortunately I did not get her surname but she gave me a direct line. She is to be commended for the way she spoke to me and calmed me as I was very upset on the day I phoned. She had a fabulous telephone manner, and is an asset to you.

Mrs JW
Music Academy, Sunderland, Tyne and Wear

I would like to express my thanks to one of your staff members Mark Scott, I found him to be very helpful and understanding regarding the issues surrounding the installation of a new telephone line...

I feel he helped the Society beyond his duty trying to investigate and solve the problems we were encountering following the installation. I believe Unicom are privileged to have such a dedicated conscientious worker in their employment who believes the customer needs are a priority.

Ms ST
Mencap Society, Bridlington, East Yorkshire

I reported a fault last week and I am writing to let you know how pleased I was with your response and service following previous experiences I have had with BT.

I spoke to a man called ‘Ben’ who was particularly helpful and responsive. He dealt with the fault, pursued it until it was repaired and kept in touch with me to let me know what was happening, he called back when requested. I was very impressed with his manner and response.

Ms DM
Engineering, Lowdham, Nottingham

I would also like to say how refreshing it is to have the phone answered by a human being rather than a machine with automated response options.

Ms AH
Wholesale Suppliers, Bristol, Avon

The itemised phone bill for April has just come through. I just wanted to thank you very very much for this and all your help the other day. This has really sped things up for me and is a great help.

I've worked in Customer Services myself for years and know how difficult it can be to get the simplest of things done. If I hadn't phoned back after my initial request and got through to you, I'd be waiting for ages for the phone bill to be delivered to my home and then even longer for me to post it on.

Thanks to your willingness to help out it's all been sorted for me quick smart. Please pass my message onto your boss, as the help you have given me really is 1st class and I should know trust me!

Mr AH
Birmingham

We recently damaged the telephone cable servicing the above property and others. Having made contact with your offices to report the matter, I want to express thanks to Mandy who handled the reported problem.

It is so rare these days to find someone so pleasant and helpful and she dealt most efficiently with this problem as did the men who repaired the line. I would like to also commend Mandy as a personal asset to your company and if more people (especially in customer service) treated clients respectfully and politely, as Mandy did them I am certain we would all be a lot happier. So, my thanks to your company and Mandy. I trust you will pass my thanks on to her.

Mrs C E
Equipment Hire, Stroud, Gloucestershire

We would like to take this opportunity to thank you for your support and look forward to continuing to do business with you in the future.

Mr RB
Agricultural Engineers, March, Cambridge

I am writing a big thank you to 'Rebecca' in Customer Services for all her help and persistence in getting my phone line sorted out.

Mr MD
Garden Services, Tadcaster, North Yorkshire

My supplier, Unicom were at all times extremely helpful and during the time I had no supply, they kept me informed on a daily basis, both at my home address and by mobile, of what progress was being made. I have no complaint about this aspect of the issue and was more grateful for their updates. Excellent Response.

Mr CP
Theatre, Holt, Norfolk

Yesterday I experienced a problem on my phone line and today the BT engineer has been and rectified the fault.

I would just like to say the service was good and moreover it is a pleasure to phone you and to be dealt with promptly and professionally and not be in a queue, pressing buttons and then getting an operator from perhaps India which is often very difficult to hear.

Thank you.

Mrs JB
Retailer, Sunderland, Tyne and Wear

We hope our business relationship with you continues to flourish and as many of you are regarded by us as good friends, as always you are welcome to visit us in our new surroundings.

Mr D A
Clothing Company, West Yorkshire

Website is great! Thank you very much for your design, let us hope it now does the trick.
All good wishes

Mr DJ
Cleaning Services, Blyth, Northumberland

We write to thank your Company for your services over the past three years and to particularly thank Ben Mallia of your Retentions Department who has shown us excellent service and courtesy in his dealings with us.

It was a pleasure to deal with Mr. Mallia and we have no hesitation on passing on the name of your Company and the services you provide, to our business friends.

Mr VB
Leisure, Milngavie, Glasgow

We appreciate your assistance in this matter and thank you for the past benefits of your high quality, discounted services.

Mr MB
Manufacturer, Preston, Lancashire

Given the communication problems that we have had with other utility providers, your customer service is nothing short of impressive. Thus, we would very much like to continue our contract for another three years.

Ms SW
Retail, Marlow, Buckinghamshire

Thank you very much for the amendments to the website. The whole web site looks very impressive.

Once again, thank you for your time and effort.

I would like to thank you for the services that you have provided my organisation over the past years, we have found your staff helpful and efficient in dealing with our enquiries and the service impeccable. I would also like to thank you for the discounts enjoyed as a Unicom customer.

Dr CL
Food Services, Cranfield, Bedfordshire

May I thank you for your support in the past and sincerely hope to continue working with you in the years to come. May I wish you a very Happy Christmas and a prosperous New Year.

Mr PM
Retail, Harleston, Norfolk

I have enjoyed being with Unicom and wish Unicom every success.

Mr R G
Food Services, Tealby, Market Rasen

“I wanted to write you a note to say “thankyou” for assisting me to resolve the broadband issue that I had with Unicom last month.

I was happy with the eventual outcome and it demonstrates that not all big corporations deal with situations like that with a “heavy hand” approach.”

Mr C D
Motor Trade, Cleethorpe, North East Lincolnshire

In the short time we have been dealing with you, we would like to thank you for your courtesy and attention, and feel you have a very professional team of people working at Unicom.

We look forward to dealing with you in the future.

Mr P M
Retailer, South Reddish, Stockport

Thanking you for your efficient help and service you have provided and I will be seeking your services should I come back to the UK in the future.

Mr M L
Kitchen Manufacturer, Cornwall

Just a quick note to express my thanks to all who fast tracked the activation of our Broadband service here in Norwich.

I am writing to express my thanks at the professionalism displayed by all members of staff.

Mr G O
IT, Retail

I would like to draw your attention to the below. Mark has been exceptionally helpful to me, that helpful that I wanted to alert you and further show my thanks. The below email is the final correspondence after a few phone calls and emails, Mark was very quick in response to all our interactions and always very friendly and helpful, going 'the extra mile' for me. He is a credit to your company.

Mr AH
Birmingham

I would like to express my appreciation for the service you've provided me these last few years.

Mr R D
Retired Computer Consultant, Oxford

I have to say that I have been impressed with your switchboard operators when I have called. They have been courteous and on occasions have rung me back at home to keep me up to date.

Mr A J
Church Administrator, Liverpool

I am writing to commend the help and support of your colleague Tony Feay. During a recent major support issue with our telephone service, Tony provided us with truly excellent customer service. Tony had kept us informed at every stage and we are very grateful for this level of support from your company. We would very much like to send Tony a token of our appreciation.

Mr S R
Systems Director, Vale of Glamorgan

I would like to take this opportunity to thank you for the service that you have provided us with over the last four years.

Mr R O'H
Publican, London

I would like to take this opportunity to thank you for your high level of service over the last few years. Thank you also for supporting the company.

Ms MM
Distribution Company, Altrincham, Cheshire

I wanted to contact you, to inform you how impressed I have been with the service I received from Unicom when reporting a fault on my telephone line. I contacted the office and spoke to Justin. Justin remained courteous and supportive and put in place procedures to help my business. The way that my fault has been rectified has instilled a great confidence within me and confirmation that I was correct in switching to Unicom.

Ms L H
Operations Manager, Blackpool

I would like to say how impressed I am with your service, especially with help and advice. Thank you!

Mr G J
Restoration, Broadway, Worcs

I recently purchased a netgear router and was having problems connecting the PC and laptop. I spoke to Andy and he was brilliant. He got me all set up and was extremely patient. It was after 6pm and he was still happy to help.

Many thanks for all your help.

Mrs C S
Agricultural services, Whitgreave, Stafford

I appreciate and respect quality employees... Unicom's Robert Jones was efficient, polite, unhurried and readily responded to any doubt I raised appertaining to your service. You are fortunate to have engaged a man of his personality and attitude.

Mr BG
Retailer, Leigh-on-Sea, Essex

I am very impressed with your customer care, and with Nadine Adair in particular... I shall certainly recommend to the Council members that they should do business with Unicom in the future.

Mrs JJ
Council Member, St. Ives, Cornwall

...therefore it is of great sadness ...we shall now at last depart company. Thank you for the service that you have provided us for the past three years. We wish you all the very best for the future.

Mr SJH
Building Supplies, Tunstall, Staffs

I would like to take this opportunity to thank you for the valued help and services your company has given us... With all my best wishes for your organisation's continuing success.

Mr RB
Headmaster, Windsor, Berks

Even though we made a few alterations along the way, Andy was very patient, and willing to advise and assist us. We are really pleased with the outcome and would recommend your services to others.

Miss KP
Building Services, Nelson, Lancs

Your past and present business with the Club is greatly appreciated and we wish to continue doing business with you.

Mr FG
Social Club, Wallasey, Merseyside

I would like to thank you for your return call and the support you have given me over the last few years.

Mr DH
Restaurant, Chapel-St-Leonards, Skegness

I would like to thank Robert and Unicom for your co-operation in regard to this matter... It has been a pleasure to deal with Unicom during the term of our agreement. When we next move offices you can be assured that we will contact Unicom in regard to the telephone services.

Mr PW
Cabling Specialists, Basildon, Essex

Once more many thanks for your help.

Mrs R P
Engineers, Abermule, Powys

I would like to take this opportunity to thank you for your service rendered to me over the years.

Mrs C Lutton
Health & Beauty, Lurgan, Co. Armagh

Thank you for your assistance with this update and for your ongoing support for our organization.

Mr R M
Charity, Glasgow, Lanarkshire

I would like to thank you for a most commendable service you have provided.

Mrs M G
Public House, Evesham, Worcestershire

Great Service...Thank you

Just a quick email to say what a excellent job Emily on broadband did in sorting my new connection out. Was not Unicom’s or my fault... she kept me informed, polite and got the work done. Excellent service on her part... many thanks Emily.

Mr M M
Health & Fitness, Eastfield, Scarborough

I will be happy to recommend your services.

Mr M W
Public House, Haverfordwest, Dyfed

I wish to take this opportunity to thank you for all the good service and support you have given our company over the last few years, and if the opportunity arises, doing business with you in the future.

Mr S D
Enviromental Supplies, Exeter, Devon

I am perfectly satisfied with our service from Unicom and look forward to continuing this arrangement.

Mrs S B
Equipment Hire, Newport, Gwent

The service from Unicom has been impeccable and reasonably priced and I hope I can find a similar provider in Australia

Mr JS
Retail, Bath, Avon